Privacy Policy

Last updated: February 12, 2026

Trackout, Inc. ("Trackout," "we," "us," or "our") operates the Trackout platform at trackout.ai and the Trackout mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, company name, and password. If you sign in through a third-party provider, we receive the profile information you authorize.

Company & Fleet Data

We collect information you provide about your company, trucks, drivers, job sites, projects, truck requests, scale tickets, and invoices. This data is necessary to deliver the core functionality of the Service.

Location Data

When drivers use the Trackout mobile app with location services enabled, we collect real-time GPS coordinates to provide live fleet tracking. Drivers may disable location sharing at any time through their device settings, though this may limit certain features.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers or bank account details on our servers. Stripe's handling of your payment information is governed by the Stripe Privacy Policy.

Usage & Device Data

We automatically collect information about how you interact with the Service, including IP address, browser type, device identifiers, pages visited, and timestamps. We use this data to improve the Service and diagnose technical issues.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send billing notifications
• Provide real-time fleet tracking and dispatch features
• Send push notifications, emails, and SMS related to your account and jobs
• Respond to support requests and communicate with you
• Monitor usage patterns to improve and develop new features
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — Third parties that help us operate the Service, such as cloud hosting providers, payment processors (Stripe), email delivery services, and analytics tools. These providers only access data necessary to perform their services and are bound by confidentiality obligations.
• Within your organization — Other users in your company account may see data relevant to their role (e.g., fleet managers see driver locations; contractors see truck request status).
• Business partners — Contractors and truck companies that interact through the platform share limited information (company name, truck details, job-site information) as necessary to fulfill truck requests.
• Legal requirements — We may disclose information if required by law, subpoena, or legal process, or to protect the rights, property, or safety of Trackout, our users, or others.

4. Data Retention

We retain your account and fleet data for as long as your account is active or as needed to provide the Service. When you delete your account, we will remove your personal information within 30 days, except where retention is required for legal, accounting, or legitimate business purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@trackout.ai.

7. Cookies & Tracking

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how users interact with the Service. You can control cookies through your browser settings.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@trackout.ai.